Return Policy
At MAGIC Bodyfashion, we strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, you can easily return it.
- Return Period: Items can be returned within 14 days of receipt.
- Item Condition: Returned items must be undamaged, unused, and in their original packaging.
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Exceptions:
- For hygienic reasons, worn underwear cannot be returned.
- Due to hygiene considerations, the right to return is void for items with a silicone adhesive layer if the box has been opened or if the protective plastic film has been removed and/or damaged.
- For hygiene reasons, tights that have been tried on cannot be returned.
Return Procedure
- Register a Return: You can easily register your return on your account page.
- Packaging: Place the item along with the completed return form in the original packaging.
- Shipping: Send the package to the return address listed below. Return shipping costs are at your own expense. We recommend using a trackable shipping method.
Return Address:
MAGIC Bodyfashion BV
Twentepoort West 51
7609 RD Almelo
The Netherlands
Refund
- Processing Time: After receiving and inspecting your return, we will refund the purchase amount to the original payment method within 5 business days.
- Confirmation: You will receive an email confirmation once the refund has been processed.
Exchanges
Would you like to exchange an item for a different size or color? Please place a new order on our website and follow the above return procedure for the unwanted item.
Damaged or Incorrect Item Received
Did you receive a damaged or incorrect item? Contact our customer service team immediately at euwebsales@magicbodyfashion.com or by phone at +31 546 727 300. We will provide an appropriate solution.
Contact
Do you have questions about the return process? Our customer service team is here to help:
- Phone: +31 546 727 300
- Email: euwebsales@magicbodyfashion.com
Our customer service is available Monday through Friday, from 9:00 AM to 5:00 PM.