Returns

At MAGIC Bodyfashion, we want you to be completely happy with your purchase. Is an item not quite what you expected? You can easily return your order. Below, you will find all the information about our return policy and the steps you need to follow.

Return Conditions

Return Period

Items can be returned within 30 days of receipt.

Do you have a complaint about a product, for example because an item is damaged or does not function properly? Please contact our customer service team. We will be happy to help you find a suitable solution.

Condition of the Item

Returned items must be undamaged, unused, clean and in their original packaging.

By clean, we mean free from stains, skin flakes, make-up, skincare products such as lotion or oil, perspiration marks, and odours such as body odour or perfume.

Exceptions

For hygiene reasons, the following items cannot be returned:

• Worn underwear.

• Items with a silicone adhesive layer if the protective film has been removed or damaged.

• Tights if the packaging or box has been opened.

Items must also be returned with the original price tag still attached. Unfortunately, we cannot accept items without the price tag.

Return Procedure

1. Register Your Return

You can easily register your return through your account page.

Click the person icon labelled “My Account” in the top-right corner. Enter the email address you used when placing your order. You will then receive a verification code by email. Once you have entered this code, you can register your return.

2. Pack the Item

Place the item back in its original packaging.

Include your order confirmation with your return shipment. Are you unable to print the order confirmation? No problem. A note containing your order number and/or name is sufficient, so that we can identify your return.

Please also clearly write your order number on the outside of the package.

3. Send Your Return

Please send your return package directly to the return address listed below. The package must not be sent to a collection point or pick-up point.

IMPORTANT: Please send your return order directly to the specified return address; otherwise, it cannot be processed and the shipment may not arrive at the correct location.

When arranging the shipment, always enter service@magicbodyfashion.com as the recipient’s contact email address. This ensures that we also receive shipping notifications and allows us to track your return more effectively if, for example, the carrier unexpectedly delivers the package to a collection point.

Return shipping costs are at your own expense. We recommend sending your package using a trackable shipping method.

Return Address

MAGIC Bodyfashion BV
Twentepoort Oost 18A
7609 RG Almelo
The Netherlands

Returns From Outside the European Union

Are you returning an order from a country outside the European Union? Any customs fees and import duties are at your own expense. Please ensure that the package is correctly declared to customs to prevent additional costs or delays.

Refunds

Once we have received and inspected your return, we will refund the purchase amount to the original payment method within five working days.

You will receive an email once the refund has been processed.

Exchanges

Would you like to exchange an item for a different size or colour? Simply place a new order through our website and follow the return procedure for the unwanted item.

Returned items cannot be exchanged directly for another item.

Received a Damaged or Incorrect Item?

Have you received a damaged or incorrect item? Please contact us as soon as possible:

Email: service@magicbodyfashion.com   |   Telephone: +31 546 727 305

We will be happy to help you find a suitable solution.

Contact

Do you have any questions about your return or the return process? Our customer service team is here to help.

Email: service@magicbodyfashion.com   |   Telephone: +31 546 727 305

Our customer service team is available from Monday to Friday, from 9:00 a.m. to 5:00 p.m.