How can we help you?
Have a question about your order, delivery, return, refund, or product? Please contact our customer service team and we will be happy to help you.
Customer Service
Our customer service team is here to answer all your questions and assist with any issues. We are available Monday to Friday, from 9:00 AM to 5:00 PM.
Returns and refunds
Read how returns work →Contact Form
Please fill in the form below. We will do our best to respond as soon as possible.
FAQ
How can I contact customer service?
You can contact our customer service team by email or phone.
Email: service@magicbodyfashion.com
Phone: +31 546 727 305
Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM.
How long does delivery take?
Delivery times may vary depending on your location and the shipping carrier. Once your order has been shipped, you will receive a shipping confirmation with tracking information, if available.
Do you have a question about your delivery? Please contact our customer service team at service@magicbodyfashion.com.
Can I return my order?
Yes, you may return your item(s) within 30 days of receipt, as long as the items meet our return conditions.
Returned items must be undamaged, unused, clean, and in their original packaging. All items must also have the original price tag attached.
What does “clean” mean for returned items?
Returned items must be free from stains, skin flakes, makeup marks, skincare products such as lotion or oil, sweat marks, and odors including body scent or perfume.
Items that do not meet these conditions cannot be accepted for return.
Are there any items that cannot be returned?
Yes. For hygiene reasons, some items cannot be returned.
Worn underwear cannot be returned. Items with a silicone adhesive layer cannot be returned if the protective plastic film has been removed or damaged. Pantyhose cannot be returned once the box has been opened.
Items without the original attached price tag will also not be accepted.
Where should I send my return?
Please send your return to:
MAGIC Bodyfashion BV
Twentepoort Oost 18A
7609 RG Almelo
The Netherlands
Return shipping costs are at your own expense. We recommend using a trackable shipping service.
I have an issue after the 30-day return period. What should I do?
If you experience an issue outside the 30-day return period, for example if an item is damaged or no longer adheres properly, please contact our customer service team. We will gladly assist you.
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